Privacy Policy & SMS Terms

How Express SignFlow collects, uses, and protects your information — including text message (SMS) terms

1. Overview

Express SignFlow ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have — with special attention to text message (SMS) communications, which are used for operational alerts, appointment reminders, quote follow-ups, and account-related notifications.

Important: We do not share, sell, rent, or provide your mobile phone number, mobile opt-in data, or messaging consent data to any third parties, affiliates, or other parties — internally or externally — for marketing or promotional purposes. Your mobile information is used solely to deliver the SMS notifications you requested.

2. Information We Collect

  • Contact details you provide: name, company, email address, phone number, and mailing/shipping address.
  • Mobile phone number and messaging consent, collected at the point of contact (quote, order, or account setup) for the purpose of sending SMS notifications.
  • Project information related to quotes, sales orders, invoices, jobs, and design proofs.
  • Communication records such as notes, emails, and text messages exchanged between you and our team.
  • Usage data from your visits to our website and app, including pages viewed and approximate location.

3. How We Use Your Information

For our SMS messaging program specifically, we use your mobile phone number to send you transactional and service-related text messages including:

  • Quote follow-up reminders and status updates
  • Order status, production, and installation scheduling notifications
  • Invoice and payment reminders
  • Appointment and deadline reminders

We also use your information to:

  • Prepare quotes, process orders, schedule production, and deliver finished signage.
  • Respond to your inquiries and provide customer support.
  • Improve our products, services, and internal processes.
  • Comply with legal obligations and enforce our terms.

4. SMS / Text Message Terms

Opt-in. You opt in to our SMS program by providing your mobile phone number and verbal or written consent at the point of contact — when requesting a quote, placing an order, or setting up an account. You may opt out at any time (see below).

Message frequency. Message frequency varies depending on your project activity. Typically, you may receive 1–5 messages per week during an active project, with fewer messages when no project is active. We do not send marketing blasts or promotional campaigns via SMS.

Message and data rates may apply. You are responsible for any message and data charges your mobile carrier may apply.

Content. Messages may include quote reminders, order status updates, production and install scheduling, invoice reminders, and similar transactional alerts related to your project or account.

Carriers. Messages are delivered through our texting provider (Twilio) and participating wireless carriers. Neither we nor Twilio charge you for messages, but standard message and data rates from your mobile carrier may apply.

Opt-out. You may cancel SMS at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance. Opting out does not affect the validity of any order or contract; we will simply continue to communicate with you through other channels (email, phone, or in person).

Number changes. If your mobile number changes, please notify us so we can update our records and avoid sending messages to the wrong recipient.

5. Sharing of Information — We Do Not Share Your Mobile Data

No sharing of mobile & messaging data. We do not share, sell, rent, barter, or otherwise provide your mobile phone number, mobile opt-in data, SMS consent data, or any mobile messaging information to any third parties, affiliates, marketing partners, or other entities — whether internal or external — for any marketing or promotional purpose. Your mobile and messaging data is never shared.

Limited processing only. The only entities that ever receive your mobile phone number for the sole purpose of delivering the SMS messages you requested are: (a) our SMS service provider (Twilio), which transmits the messages on our behalf, and (b) the wireless carriers that deliver the messages to your device. Both are bound by contractual obligations and are prohibited from using your mobile information for their own marketing or promotional purposes. No other internal teams, external partners, or third parties receive your mobile or messaging data.

General personal information. Apart from the SMS processing described above, we do not sell your personal information. We share general (non-mobile) project information only with: (a) production partners and installers as strictly needed to fulfill your specific order, and (b) legal authorities where required by law. We do not share your personal information with any third parties for marketing or promotional purposes.

6. Data Retention

We retain your information for as long as your account is active and for a reasonable period afterward to meet legal, accounting, and record-keeping requirements.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or delete your personal information, and to opt out of certain communications. To exercise any of these rights, contact us using the details below.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data within commercially acceptable standards.

9. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us so we can delete it.

10. Changes to This Policy

We may update this policy from time to time. The effective date below indicates when it was last revised. Continued use of our services after changes means you accept the updated policy.

11. Contact Us

Questions about this policy or our SMS practices? Reach us at:

Effective date: August 21, 2026

SignFlow