Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Express SignFlow website, mobile application, and software platform (collectively, the "Service" or "SignFlowCloud"), operated by Express SignFlow ("we," "us," "our," or "the Company"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

If you are entering into these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity, and the terms "you" and "your" will refer to that entity.

2. Description of the Service

SignFlowCloud is a sign shop management platform that helps sign manufacturers and print shops manage leads, build quotes, track sales orders, schedule production, send design proofs, issue invoices, and communicate with customers. The Service includes quote preparation, customer approval workflows, order tracking, job and proof management, billing, and optional text message (SMS) and email notifications.

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you for any such changes.

3. Eligibility & Accounts

You must be at least 18 years old and able to form a legally binding contract to use the Service. If we create an account for you, you are responsible for keeping your login credentials secure and for all activity under your account. You agree to notify us immediately of any unauthorized use of your account.

We may refuse service, close accounts, or cancel orders at our discretion, including where we believe a user has violated these Terms or applicable law.

4. Quotes & Estimates

Quotes provided through the Service are estimates based on the information available at the time of quoting, including selected materials, dimensions, quantities, finishes, modifiers, and labor. Pricing is subject to change until a quote is accepted and converted into a sales order.

Quote validity periods are stated on each quote. A quote that has expired or been marked Void, Rejected, or Expired is no longer binding. We reserve the right to correct typographical or pricing errors on any quote before an order is confirmed.

5. Orders & Sales

When you accept a quote, a sales order is created. An order is not confirmed until you have approved it through the customer approval workflow (by phone, email, or in person) and, where required, any deposit or payment terms have been met.

Production begins only after an order is approved and any required artwork, proofs, and approvals are finalized. Estimated production and delivery dates are approximate and depend on material availability, proof turnaround, and production capacity.

6. Pricing & Payment

All prices are in U.S. dollars unless otherwise stated. Applicable sales tax is added based on your billing address and tax jurisdiction. Payment terms (for example, Due on Receipt or Net 30) are stated on your invoice and depend on your account agreement.

You agree to pay all invoices by their due date. Late payments may be subject to additional charges or suspension of further work. If you believe an invoice is incorrect, contact us within 10 days of receipt; otherwise, the invoice is considered accepted.

7. Production, Delivery & Installation

Production timelines are estimates. We are not responsible for delays caused by events outside our reasonable control, including but not limited to material shortages, carrier delays, weather, force majeure, or delays in customer approvals.

Delivery and installation, where offered, are subject to site access, safe working conditions, and any permits required by your locality. You are responsible for ensuring the installation site is ready and accessible at the scheduled time.

8. Design Proofs & Approvals

Before production, we may send you a design proof for review. It is your responsibility to review proofs carefully for spelling, dimensions, colors, layout, and content. Production will not begin until you approve the proof.

Once a proof is approved, changes may result in additional charges and revised timelines. We are not liable for errors that were present in an approved proof.

9. Cancellations, Returns & Refunds

Because sign products are custom-manufactured to your specifications, orders generally cannot be cancelled once production has begun, and custom items are non-returnable except where required by law.

If you cancel an order before production begins, you may be responsible for any design time, materials already purchased, or non-refundable deposits. Refunds, where applicable, are issued at our discretion and may be credited toward future work.

If a product arrives damaged or defective, contact us within 5 business days of delivery with photos so we can arrange a remedy.

10. Warranties & Disclaimers

We warrant that our products will be free from material defects in workmanship for a period stated on your order or, if not stated, for 30 days from delivery. This warranty does not cover damage from improper installation, normal wear, weather exposure beyond the rated lifespan, misuse, or modifications by anyone other than our team.

EXCEPT AS EXPRESSLY STATED HERE, THE SERVICE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. SMS & Email Communications

By providing your phone number and email address, you consent to receive service-related communications from us, including quote reminders, order status updates, production and scheduling notices, invoice reminders, and account notifications.

SMS consent. You agree to receive recurring automated and non-automated text messages related to your project and account. Message frequency varies. Standard message and data rates from your carrier may apply. You may opt out of SMS at any time by replying STOP to any message, or reply HELP for assistance. Opting out does not affect the validity of any order; we will continue to communicate through other channels.

For full details on how we handle your information, see our Privacy Policy, which is incorporated into these Terms by reference.

12. Customer Content & Artwork

You are responsible for all content, artwork, logos, and designs you provide or approve for production. You represent that you have the right to use any third-party trademarks, images, or content included in your order, and you agree to indemnify us against any claims arising from your content.

We may refuse to produce content that is unlawful, infringing, defamatory, or otherwise objectionable. We may retain copies of your artwork for reorders and record-keeping.

13. Intellectual Property

The Service, including its design, features, and underlying software, is owned by us and our licensors and is protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, branding, or software except as needed to use the Service.

14. Prohibited Conduct

You agree not to: (a) use the Service for any unlawful purpose; (b) interfere with or disrupt the Service; (c) attempt to gain unauthorized access to any part of the Service; (d) submit content that infringes the rights of others; (e) reverse engineer or decompile any part of the Service; or (f) use the Service to send unsolicited communications.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICE OR ANY PRODUCT, WHETHER IN CONTRACT, TORT, OR OTHERWISE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SPECIFIC PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.

16. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your content, your violation of these Terms, or your infringement of any third-party rights.

17. Termination

We may suspend or terminate your access to the Service if you violate these Terms or for any other reason at our discretion. Upon termination, your right to use the Service ends, but any obligations regarding orders, payments, or content already in production survive.

18. Privacy

Our handling of your personal information is described in our Privacy Policy. By using the Service, you consent to the data practices described there.

19. Changes to These Terms

We may update these Terms from time to time. The effective date below indicates when they were last revised. Continued use of the Service after changes means you accept the updated Terms.

20. Governing Law & Disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law principles. Any dispute arising from these Terms or the Service will be resolved in the courts located in the county where our business operates, and you consent to jurisdiction and venue there.

21. Severability

If any part of these Terms is found unenforceable, the remaining parts will remain in full effect.

22. Contact Us

Questions about these Terms? Reach us at:

• Express SignFlow
• Email: info@expresssignflow.com
• Phone: (706) 514-4396
• Website: www.expresssignflow.com

Effective date: August 21, 2026